Privacy Policy

Last modified: July 28, 2023

1. Introduction

Welcome to Chatclient.ai’s Privacy Policy. Before using our Service, which includes the Website, Widget, and API (collectively referred to as the ’Service’), please read this Privacy Policy carefully. This policy governs the collection, usage, and sharing of information and data. By accessing and using the Service, you agree to comply with this Privacy Policy and the Terms of Service available at https://www.chatclient.ai/terms (’Terms of Service’). Please note that ’Chatclient.ai’ (’Company’) operates the Service. The terms used in this Privacy Policy have the same meanings as in our Terms of Service, unless explicitly defined differently herein.

2. Definitions

• API: Refers to the Chatclient application programming interface integrated with the User’s software.
• Cookies: Denotes small files stored on your computer or mobile device.
• Device: Means a computer or a mobile device.
• Data Controller: Refers to the natural or legal person who (either alone or jointly with others) determines the purposes and manner of processing personal data. In this Privacy Policy, Chatclient.ai is the Data Controller of your data.
• Data Processors (or Service Providers): Refers to any natural or legal person who processes data on behalf of the Data Controller. We may use various Service Providers to process your data effectively.
• Data Subject: Any living individual who is the subject of Personal Data.
• Personal Data: Refers to data about a living individual that can identify them directly or indirectly.
• Service: Encompasses the Website, Widget, and/or the API provided to Users.
• Usage Data: Includes data automatically collected during the use of the Service or from Service infrastructure itself (e.g., duration of page visits).
• User: Denotes an individual using our Service, corresponding to the Data Subject, who is the subject of Personal Data.
• Website: Refers to web pages located at chatclient.ai.
• Widget: Denotes a Chatclient widget that may be implemented on the User’s website.

3. The Data Controller

Chatclient.ai is the Data Controller of your Personal Data.

4. Information Collection and Use

We collect various types of information for different purposes to provide and improve our Service.

5. Types of Data Collected

Personal Data: While using our Service, we may ask you to provide certain personally identifiable information, including:

• a. Email address,
• b. First name and last name,
• c. Cookies and Usage Data.

Usage Data: We may also automatically collect information through your browser or Device, such as:

• - Internet Protocol (IP) address,
• - Browser type and version,
• - Pages visited on our Service,
• - Time and date of your visit,
• - Time spent on pages,
• - Unique Device identifiers, and other diagnostic data.

When accessing the Service with a Device, the Usage Data may include:

• - Type of Device used,
• - Device unique ID,
• - Device IP address,
• - Operating system,
• - Type of Internet browser used,
• - Other diagnostic data.

Tracking Cookies Data: We use cookies and similar tracking technologies to track activity on our Service, including:

• a. Session Cookies: Used to operate our Service.
• b. Preference Cookies: Used to remember your preferences and settings.
• c. Security Cookies: Used for security purposes.
• d. Advertising Cookies: Used to serve relevant advertisements based on your interests.

You can instruct your browser to refuse cookies, but this may limit some functionalities of our Service.

6. Use of Data

Chatclient.ai uses the collected Personal Data for various purposes:

• a. Providing and maintaining our Service (e.g., email address, first name, last name, Cookies, and Usage Data).
• b. Notifying you about Service changes (e.g., email address, first name, last name, Cookies, and Usage Data).
• c. Allowing you to participate in interactive features of our Service (e.g., email address, first name, last name, Cookies, and Usage Data).
• d. Offering customer support (e.g., email address, first name, last name, Cookies, and Usage Data).
• e. Gathering valuable information for improving our Service (e.g., email address, first name, last name, Cookies, and Usage Data).
• f. Monitoring Service usage (e.g., email address, first name, last name, Cookies, and Usage Data).
• g. Detecting, preventing, and addressing technical issues (e.g., email address, first name, last name, Cookies, and Usage Data).
• h. Fulfilling other purposes for which you provide the data (e.g., email address, first name, last name, Cookies, and Usage Data).
• i. Carrying out contractual obligations and enforcing rights (e.g., email address, first name, last name, Cookies, and Usage Data).
• j. Providing you with account-related notices and information (e.g., email address, first name, last name, Cookies, and Usage Data).
• k. Offering news, special offers, and general information about our goods, services, and events with your consent (e.g., email address, first name, last name, Cookies, and Usage Data).
• l. Any other purposes described when you provide the information (e.g., email address, first name, last name, Cookies, and Usage Data).

7. Retention of Data

We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to comply with legal obligations, resolve disputes, enforce agreements, and ensure the security and functionality of our Service. Usage Data may be retained for internal analysis purposes, but generally for a shorter period unless required for security or Service improvement reasons.

8. Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers outside your country or jurisdiction, where data protection laws may differ. If you are located outside India and provide information to us, please note that we transfer and process the data in India. We take steps to ensure your data’s security and compliance with this Privacy Policy and applicable law, including using contractual protections for data transfers among jurisdictions (e.g., European Commission’s standard contractual clauses under Article 46(2)(c) of the GDPR).

9. Disclosure of Data

We may disclose the Personal Data you provide:

• a. Under certain circumstances, if required by law or in response to valid requests from public authorities.
• b. In the event of a merger, acquisition, or asset sale involving us or our subsidiaries.
• c. To our subsidiaries, affiliates, and employees.
• d. To contractors, service providers, and other third parties assisting our business.
• e. For the purpose for which you provide the data.
• f. To include your company’s logo on our Website.
• g. With your consent for other cases.

We do not sell or otherwise share your Personal Data, except as described in this Privacy Policy.

10. Security of Data

We take the security of your data seriously, but no method of transmission or electronic storage is 100% secure. We implement appropriate administrative, technical, and physical safeguards to protect the Personal Data you provide. Only authorized personnel may access this data, and we maintain backup copies to ensure its protection.

11. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights under the GDPR. We are committed to respecting these rights and taking reasonable steps to ensure the security of your Personal Data. You have the following data protection rights:

• a. Access to Personal Data: You can request access to the Personal Data we hold about you and ask us to share or send a copy of that data.
• b. Rectification of Inaccurate Data: If you find any inaccuracies in your Personal Data, you have the right to request its correction.
• c. Erasure of Personal Data: You can request the erasure of your Personal Data, subject to specific legal circumstances.
• d. Restriction of Data Processing: You can request the restriction of processing of your Personal Data under certain conditions.
• e. Objection to Data Processing: You have the right to object to the processing of your Personal Data based on your specific situation.
• f. Withdrawal of Consent: You can withdraw your consent for the processing of your Personal Data at any time, but this will not affect prior lawful processing.
• g. Lodging a Complaint: If you believe that the processing of your Personal Data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please email us at [email protected]. We may ask for verification of your identity before responding to your request. However, please note that certain data may be necessary for us to provide the Service, and refusal to provide such data may affect the availability and functionality of the Service.

12. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

Chatclient.ai complies with the California Online Privacy Protection Act (CalOPPA), which requires commercial websites and online services to post a privacy policy. The provisions of CalOPPA extend beyond California, covering websites that collect personally identifiable information from California consumers. To comply with CalOPPA:

• a. Anonymous Visits: Users can visit our site anonymously.
• b. Privacy Policy Link: Our Privacy Policy link is easily accessible on the home page of our website.
• c. Notifying Policy Changes: Users will be notified of any privacy policy changes on our Privacy Policy Page.
• d. Personal Information Updates: Users can change their personal information by emailing us at[email protected].

We honor Do Not Track signals, which allow you to inform websites that you do not want to be tracked. You can enable or disable Do Not Track through your web browser settings.

13. Service Providers

To facilitate and improve our Service, we may engage third-party companies and individuals (’Service Providers’). These Service Providers may process your Personal Data on our behalf and assist in analyzing how our Service is used. We ensure that these entities have access to your Personal Data only for the specified purposes and do not disclose or use it for other reasons.

14. Analytics

We may use third-party Service Providers, such as Google Analytics, to monitor and analyze the use of our Service. Google Analytics tracks and reports website traffic, sharing data with other Google services. For more information on Google’s privacy practices, visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en. Additionally, you can review Google’s policy for safeguarding data: https://support.google.com/analytics/answer/6004245.

15. Payments

If you use paid products or services within our Service, payment processing may be handled by third-party payment processors (e.g., PayPal). We do not store or collect your payment card details. These payment processors comply with the Payment Card Industry Data Security Standard (PCI-DSS) requirements to ensure secure handling of payment information. Their privacy policies can be found at:

• PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full.

16. Links to Other Sites

Our Service may contain links to third-party sites not operated by Chatclient.ai. We encourage you to review the Privacy Policy of any site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of these third-party sites or services.

17. Children’s Privacy

Our Service is not intended for children under the age of 16 (’Children’). We do not knowingly collect personally identifiable information from anyone under 16 years of age. If you are a parent or guardian and believe your Child has provided Personal Data to us, please contact us. If we become aware of collecting Personal Data from children without parental consent, we will take steps to remove such information from our servers.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page, and the ’effective date’ will be updated accordingly. It is your responsibility to review this Privacy Policy periodically for any changes. By continuing to use our Service or providing us with Personal Data after any updates, you consent to the revised Privacy Policy and its practices.

19. Contact Us

If you have any questions about this Privacy Policy or want to exercise your data protection rights, please contact us at [email protected].

20. Privacy Policy Addendum

Addendum to Privacy Policy for Canada

Data maintained and processed by our affiliates and third-party service providers in the U.S. and other foreign jurisdictions may be subject to disclosure pursuant to lawful access requests by U.S. or foreign courts or government authorities. We do not provide your information to third parties for marketing purposes without your prior consent. For more information about our privacy practices, accessing or correcting your personal information, or addressing complaints, please contact us using the details provided in the ’Contact Us’ section above.

Addendum to Privacy Policy for Mexico

If Mexican privacy laws or regulations apply, the following additional Mexico-specific provisions prevail over conflicting provisions in the Privacy Policy.

How We Use Your Information

We may use your Personal Data for other purposes listed in the ’Use of Data’ section of the Privacy Policy, which may be considered secondary purposes under Mexican law. We do not use or share personal payment or financial information except for payment processing or other lawful bases. You may withdraw your consent to our processing of your Personal Data by contacting us as indicated in the ’Contact Us’ section. If you withdraw consent for primary purposes, certain services may no longer be available, but we may still engage in lawful processing. Data analysis may also be used in other Company products and services.

Information Sharing

We may share your Personal Data as described in the Privacy Policy, but you can withdraw consent to such sharing as permitted by law. We share related information with our customers, partners, affiliates, and joint marketing partners, collectively referred to as ’Business Partners,’ for purposes outlined in this Privacy Policy. We may also share information with Business Partners and other third parties for warranty, troubleshooting, maintenance, and other service-related purposes, or for improving the design and performance of their products and services.

Requests for Access, Correction, Cancellation, Objection, or Consent Withdrawal

In addition to any rights granted in the Privacy Policy, you may ask us to cancel your Personal Data to the extent permitted by law by contacting us as indicated in the “How to Contact Us” section of the Privacy Policy. Following a valid cancellation request, we may hold the Personal Data for the duration and purposes permitted by law before deleting it. We will answer your requests to access, correct or cancel your Personal Data or to object or withdraw your consent to our processing of your Personal Data within 20 business days from the date we receive your complete request or as provided by law. To be considered complete, your request must include your full name and contact address, and a clear and detailed description of your request.

Addendum to Privacy Policy for Japan

The Company complies with Japanese laws and regulations, including the Act on the Protection of Personal Information. The Company is primarily responsible for the management of the Personal Data that is jointly used with our affiliates or third parties. We will not provide your information to third parties for marketing purposes without your prior consent.

Addendum to Privacy Policy for Republic of Korea

Except as otherwise required by law, consumer Personal Data is securely disposed of without delay when (i) the consumer revokes his or her consent for our use of the information, (ii) the purpose of our collection and use of the Personal Data has been accomplished or (iii) the legal retention period has expired. If applicable law requires the preservation of Personal Data that otherwise would be disposed of, the Personal Data is transferred to a separate database and then disposed of after the period determined by the applicable law. Personal Data is disposed of using a method that is reasonably likely to prevent the Personal Data from being restored or reused. We will not provide your Personal Data to third parties in violation of law (such as without your consent, where consent is required). For the purposes stated in the Privacy Policy, Company or our affiliates are responsible for the handling of Personal Data with respect to services provided in Republic of Korea.